Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
5. OPENING OF AN ACCOUNT
5.1 Customer creation
The Customer Services Officer/Maker
a) Attends to customers’ requests at the counter; interviews them and sells
the Bank’s products and services.
b) Receives from the customer any essential information like name, another
account in the CBE (if any), address, Id number, issuance date, issued by
and any additional information which helps to know the customer.
c) Creates the customer as individual, or corporate as appropriate according
to the nature of the customer, if the customer fulfills the eligibility criteria
to open an account or enter into a contract.
d) Checks whether the customer has already maintained an account in the
Bank, through customer interviewing and mnemonic verification; and
initiate amendment/update for discrepant/incomplete customer
information before using the existing customer ID(if any ) to open the
new account.
e) Creates a new customer ID only if the customer has no account in any of
the networked branches of the CBE in order to avoid duplicated customer
ID; and
f) Incorporates the customer’s record and mnemonic that is taking the 1st
letter of the customer’s first name followed by her/his telephone number
or Tax identification number (TIN) (the last nine digits) into the system
The Customer Services Officer/Checker
a) Makes sure that the pertinent information is incorporated into the system
by looking at the documents presented by the customer.
b) Ascertains the mnemonic is given as per the standard format;
c) Authorizes the customer record.
CATS Procedure | 54