Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
understanding and implementation of this procedure.
1.7.15 Customer Service Manager at ATS
The Customer Service Manager at ATS shall:
a) Plan, direct and coordinate the activities of the team within the approved
CATS procedure, guidelines and directives of the bank;
b) Coordinate the daily activities for accurate and timely processing of all
transaction of ATS team;
c) Monitor the position of payment and settlement account;
d) Develop priority list for payment when the balance is not enough to cover all
the outstanding payments;
e) Make timely and proper authorization as per NBE system rule and the
developed priority payment list; and
f) Facilitate on the job training experience sharing and guidance for the proper
understanding and implementation of this procedure.
1.7.16 Other Performers
All other performers under the CATS process shall discharge their duties and
responsibilities as per this Procedure.
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