Revised CATS Procedure Dec.20161

Commercial Bank of Ethiopia December 2016
1 Contents
1. INTRODUCTION ............................................................................................................................... 1
1.1 Preamble ................................................................................................................................................................................ 1
1.2 Definitions ............................................................................................................................................................................. 2
1.2.1 Terms and concepts ..................................................................................................................................................... 2
1.3 Objectives of the CATS Procedure ........................................................................................................................... 10
1.4 Scope of the procedure ................................................................................................................................................. 10
1.5 Governing rules ................................................................................................................................................................ 10
1.6 The Structure of the CATS Process .......................................................................................................................... 11
1.7 General Authorities and Responsibilities ............................................................................................................. 12
1.7.1 President ........................................................................................................................................................................ 12
1.7.2 Vice President -CATS ................................................................................................................................................ 12
1.7.3 District Manager ......................................................................................................................................................... 13
1.7.4 Director- CATS CPC ................................................................................................................................................... 14
1.7.5 Manager- CATS Operation ..................................................................................................................................... 14
1.7.6 Manager- District Operations ............................................................................................................................... 15
1.7.7 Branch Manager ......................................................................................................................................................... 16
1.7.8 Manager- Cash Custody and Issue ...................................................................................................................... 17
1.7.9 Manager- Customers Account and Operations (at CATS CPC)............................................................... 17
1.7.10 Manager-ATS ............................................................................................................................................................... 18
1.7.11 Head Cash Custody and Issue (LCY/ FCY) ...................................................................................................... 18
1.7.12 Customer Service Manager at Branch............................................................................................................... 19
1.7.13 Customer Service Manager at Cash Custody and Issue ............................................................................. 19
1.7.14 Customer Service Manager at Customers’ Accounts and Operation (CATS – CPC) ...................... 20
1.7.15 Customer Service Manager at ATS ..................................................................................................................... 21
1.7.16 Other Performers ....................................................................................................................................................... 21
2. CUSTOMER CLASSIFICATION ................................................................................................... 22
2.1 Volume and value of Transaction ............................................................................................................................. 22
2.2 Economic Ownership Dimension ............................................................................................................................. 22
2.2.1 Private ............................................................................................................................................................................. 22
2.2.2 Government .................................................................................................................................................................. 23
2.2.3 Public Enterprises ..................................................................................................................................................... 23
2.2.4 Associations .................................................................................................................................................................. 25
CATS Procedure |