Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
and other banks as per the cash operation activities laid in this procedure;
d) Ensure the cash operation like counting and sorting takes place in
accordance with this procedure;
e) Assign officers and coordinate the required resource for efficient cash
collection and issue; and
f) Facilitate on the job training experience sharing and guidance for the proper
understanding and implementation of this procedure
1.7.14 Customer Service Manager at Customers’ Accounts and
Operation (CATS – CPC)
The Customer Service Manager at Customers’ Accounts and Operation (CATS – CPC)
shall:
a) Plan, direct and coordinate the activities of the team within the approved
CATS procedure, guidelines and directives of the bank;
b) Manage the timely processing of credit summaries;
c) Coordinate and monitor activities for timely and accurate branch account
reconciliation;
d) Update list of closed accounts due to mal operation on the system and
manually dispatch to non-networked branches;
e) Handle the delinquent list of customers and timely dispatch to branches,
Trade Service and Credit process;
f) Handle timely customer account balance confirmation;
g) Handle the reported lost negotiable instruments are registered for future
reference;
h) Ensure the timely dispatching of new account opening instruction and
account signature specimen to branches;
i) Manage the accurate and timely account maintenance of ECX, Government
and other corporate customers; and communicate the base branch for
further processing (if any); and
j) Facilitate on the job training, experience sharing and guidance for the proper
CATS Procedure | 20