Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
d) Provide customer advice by affixing the “Customer Service Officer Maker”
stamp as an acknowledgement of cash receipt until the provision of
computer generated deal slip ;
e) Credits the premium customer’s account by integrating the name of the
depositor and other reference prescribed the customer as soon as return
to the branch ;
f) Hands over the deposit voucher to the branch Senior Branch controller
and cash to senior customer service officer –cash ;
The Customer Services Officer – Maker (assigned as Checker)
a. Authorizes the transaction with in her/his authorization limit;
The Manager Customer Service
a) Authorizes the transaction with in her/his authorization limit;
b) Ensures all cash deposit forms designed for off branch cash collection
are accounted for.
The Senior Customer Services Officer - Cash
a) Ascertains the correctness of the cash balance against the system and
collects cash from the customer service officers;
CATS Procedure | 226