Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
c) The District manager shall approve and concluded an agreement for cash
pick up service of a particular customer to ensure the overall service
provision and internal control;
d) The district operation manager /district manager shall avail the necessary
vehicle and escort for the cash pick up services; and follow-up the service per
the contractual agreement.
e) The district shall select the appropriate branch to provide the service
considering the proximity to high value customer’s premises ,human and
other resources ;
f) The service shall be provided for high value customer requesting the service
by considering the customer’s strategic relationship with bank, volume of
sales &foreign currency earning .
g) When there is need for cross-district integration to provide cash pick up
service the request of client and the recommendations of the district shall
submitted to V/P CATS for approval, communication and coordination.
13.2.2 Duties and Responsibilities of person involved in cash pick up
operation
Customer service officer –maker
The Customer Services Officer/Maker at client’s site
a) Receives the cash along with the bank deposit slip designed for off-branch
cash collection (refer CBECATS111) signed by the representative of the
customer ;
b) Ensures that the amount of money given in both words and figures is the
same as that are filled on the deposit voucher and the cash deposit ;
c) Counts the cash by comparing it with the denominations written on the
bank deposit slip;
CATS Procedure | 225