Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
13.1.7 Transaction Authorization and Staff Establishment
1. The customer service officer-maker and the customer service officer –
checker with equivalent position assigned shall be assigned for dual
authorization, cash counting, balancing and reconciliation ;
2. The Customer Services Officer –Maker shall pass deposits transactions made
through collection of cash and transfer from passengers’/client’s customers’
account to client’s account up to birr 100,000 ;
3. The customer service office –maker assigned on the high value customer
premises shall only process credit entries intended for the high value
customer account.
4. Collection of cash and transfer of passenger’s/customers account to client’s
account exceeding birr 100,000.00 shall be referred to CSO-checker and
authorized.
5. Two Customer Service Officers shall be assigned permanently at the client’s
sites. The respective Branch Managers shall assign the staffs from the
branches considering the staff’s skill and integrity.
6. All cash transportation from the client’s site to the nearby branch shall be
carried out by the branch /district vehicles accompanied by a security guard.
7. Cash should be surrendered to the base branch /nearby branch at day end
closing and when cash holding limit by Customer Service Officer – Makers at
clients site reaches birr 500,000 and above;
13.2 Procedure for Cash pick up service
13.2.1 General principle of Cash pick up service
a) Cash pick up services shall be given to selected premium customers ;and
contractual agreement shall be concluded with the premium to that effect ;
b) Collection in the form of cash and other negotiable instrument is accepted
from the customers’ site ;
CATS Procedure | 224