Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
authorization shall be requested from the Customer Service Officer
checker if the amount is above the customer service officer limit If the
amount of money to be debited is within her/his payment-authorization
limit;
a. Collect service charge as per the bank term and tariff
b. Hands over the deal slip (Client’s customer debit advice);
c. Forwards the passenger’s application form to the Customer
Service officer -checker so as to cheque and authorize the
transaction;
d. Delivers the application form/letter of instruction to the Senior
Branch.
The Customer Services Officer – Maker (assigned as Checker)
a) Checks the correctness of the application form submitted by the
passenger/client’s customer; and
b) Authorizes the transaction within her/his authorization limit.
The Senior Branch Controller
a) Receives the letter of instruction /application and checks the proper
postings in the system.
13.1.5 Collection through POS Machine
The Customer Services Officer/Maker at client’s site
a) Inserts or swipes the passenger/ client customer card to the chip slot or
reader slot of the POS;
b) Selects the services and enter the amount of cash;
c) Requests the passenger/ client customer to enter her/his PIN (Personal
Identification Number) for validation if the POS requests PIN otherwise,
take the card as PIN less;
CATS Procedure | 222