Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
h) The district shall select the appropriate branch to provide the service
considering the proximity to high value customer’s premises, human and
other resources ;
i) The service shall be provided for high value customer requesting the service
by considering the customer’s strategic relationship with bank, volume of
sales &foreign currency earning .
j) When there is need for cross-district integration to provide cash pick up
service the request of client and the recommendations of the district shall
submitted to V/P CATS for approval, communication and coordination
13.1.2 Collections in the form of Cash
The Customer Services Officer/Maker at client’s site
a) Receives the cash along with the bank deposit slip signed by the
passenger/client/customer of the high value customer and other
supplementary client document prescribed by high valued customer and
agreed with bank.
b) Ensures that the amount of money given in both words and figures is the
same as that are filled on the deposit voucher by the passengers;
c) Counts the cash by comparing it with the denominations written on the
bank deposit slip;
d) Credits the high valued customer’s account by integrating the name of the
depositor and other reference prescribed by high valued customer, if the
collection of cash to be deposited is within her/his discretionary limit.
Otherwise, dual authorization shall be requested from the concerned
CSO-checker
e) Collects service charge as per the bank’s terms and tariff;
f) Prints the deal slip and provide a receipt to the passenger/client’s
customer affixing the “Customer Service officer -Maker” stamp as an
acknowledgement of cash receipt. And credit advice to the client as a
bank deposit.
CATS Procedure | 218