Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
13. PROCEDURE FOR CASH PICK AND CASHER IMPLANT
SERVICES
13.1 Procedure for cashier implant service
13.1.1 General Principle of Casher Implant Service
a) Collection service from client’s customer of the high valued customers’ of the
particular site could be in the following forms;
1. In the form of cash;
2. Cheque deposit;
3. Account to account transfer; and
4. Through POS machine.
b) Collection services are given at clients selected location as indicated on
Contractual agreement;
c) Cash withdrawal shall not be entertained on high valued customer sites;
d) At least two customer service officers’ shall be assigned in high valued
customer site to implement proper control on cash collection ;
e) If there is a need to collect Cash and other depository items from the
assigned customer service officers at high valued customers site during the
day ,at least roving customer service office or senior customer officer –cash
and roving controller or senior controller shall be assigned to collect the
cash and related tickets and instruments.
f) The District manager shall approve and concluded an agreement for casher
implant service for a particular customer to ensure the overall service
provision and internal control;
g) The district operation manager/district manager shall avail the necessary
vehicle and escort for the cash pick up; and follow-up the service per the
contractual agreement.
CATS Procedure | 217