Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
k) Remind customers of the need for carefully counting the cash given to
them before leaving the cash counter;
l) Avoid talking while counting cash, so as to prevent making any errors;
l) If and when the customer changes her/his mind regarding the cash
denominations during payment, do not try to attend to her or his request
up until you have given her/him the cash as per her/his earlier
preference;
m) While exchanging money notes (from one currency to another), do not
remove the cash presented by the customer from the counter until you
have made sure that she or he has fully agreed to proceed with the
exchange;
n) Before effecting payment thereof, always make sure that the value of the
check has been debited from the appropriate account.
o) When crediting customer account make sure that the amount is collected
and the appropriate account credited.
p) Exchange of birr notes between Customer service officers is not
permitted.
Senior Customer Service Officer-Cash
a) Whenever possible, undertake all your cash-related activities on
relatively quiet time;
b) Avoid putting coins in a money bag set aside for other denominations;
c) Never forget to lock the drawers wherein you stash up cash whenever
you have to leave the cash area;
d) Avoid talking while counting cash, so as to prevent making any errors;
e) Customer Services Officers are not allowed to keep items like bags, pieces
of luggage, lunch boxes, laptop etc. in the cash area.
f) No one should be admitted into the cash area, other than those employees
whose work involves some type of cash-handling. Even such employees
should not be allowed to roam around the cash area or to cause
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