Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 10.5 Cash Related Internal Control Issues 10.5.1 Cash Basic concepts and Principles Senior customer service officer-cash/ Customer Service officer-maker a) Shall give due care to accuracy in keeping and controlling cash; b) Shall Keep adequate cash in the Cash Office, so as to be able to meet immediate requirements and to avoid opening the vault more often than necessary; c) Shall Keep sufficient coins to meet the moderate requirements of CBE’s customers; d) Shall Make sure that the cash limit is always kept to a minimum; e) Shall Inform the branch’s Management whenever unusual transactions take place; f) Shall duly keep the specimens of the signatures and of the initials of the branch’s authorized personnel; g) Shall forge good working relations with customers of the branch, and the transactions of their accounts; h) Shall make sure that all the blank spaces that appear before and after the amount of the money to be deposited when using the offline deposit form, which is written on both the original and the copy, have been closed; i) Shall show gratitude to customer after rendering the service to the customer; j) Shall ensure handing and taking over of cash has to be evidenced by an authorization on the system; k) Shall ensure that cash is promptly transferred to the Senior Customer Services Officer, so as to avoid an unnecessary accumulation thereof; l) Shall regularly keep cash notes inside the cash drawers—out of public view—not at the counter; m) Shall avoid huge build-up of surplus cash in the Cash Office by promptly transferring it to the vault, even if it has not yet been sorted for security purposes; CATS Procedure | 203
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 n) Shall avoid frequent opening of the vault by working with all those concerned in a more concerted manner so as to be able to determine the cash requirement for the day’s operations. 10.5.2 Concentration and Security Customer Service officer-maker a) Make it a point to always concentrate only on what you are doing while counting, receiving and paying cash; b) Be fully aware of security requirements at the branch level and make it a point to strictly comply with all the security-related regulations; c) You should always keep cash and cashed items only in lockable drawers—not in shelves or elsewhere; d) Do away with the practice of recording cash denominations after the payment has been effected; e) You must always keep in mind that cash-related items such as vouchers, cheques, payments and receipt instruments are almost as good as cash; f) Avoid putting initials/signing on notes’ wrappers before the cash has been wrapped, and shred all wrappers that bear the initials of the Customer Services Officer, whenever you find them; g) Never forget to lock the drawers wherein you stash up cash whenever you have to leave the cash area and after office hours; h) Before you leave the premises for lunch, balance your cash, ascertain the correctness of the amount thereof and hand it (the cash in your possession) over to the Senior Customer Services Officer and lock the drawers; i) Count all the cash taken from the Senior Customer Services Officer (mandatory especially in the case of Birr 50 and Birr 100 notes) before delivering it to the customers of the Bank; j) One should always give slit/opened wrapped notes—especially Birr notes of big denominations to the customers of the Bank; CATS Procedure | 204
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Revised CATS Procedure Dec.20161

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