Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 c) Opens the ATM door and return the switch to out-off service mode (supervisory mode)Jointly with The Senior Customer Service Officer- Cash; d) Loads the pre-counted cash on each cassette type, in accordance with a breakdown thereof in denominations, and ensures that the correct denominations are in the correct cassette and then return the cassette to its proper position Jointly with Senior Customer Service Officer-Cash. e) Inputs the correct loading for each cassette in the ATM (monitor) f) Checks and monitors ATM cash balance from the ATM cash Account to replenish it before it gets totally depleted. g) Arranges and schedules for cash reloading in weekend and holiday. h) Balances the Cash in the ATMs before reloading. i) Checks the status of the rejected cassette/purge bin and take appropriate action and exits from the supervisory mode. j) Puts the ATM into its normal position—that is, where it says ―ATM in Service. k) Ensures whether all the keys are locked before leaving the area. l) Posts the cash loading amount by front in SYSTEM, if loading falls on weekends or holyday the transaction shall be posted on the next working day, but the loading ticket shall be kept in the vault until posting. The Senior Customer Service Officer-Cash a) Withdraws cash from vault in the presence of the Customer Services Manager. b) Open the ATM door and return the switch to out-off service mode (supervisory mode) with the Customer service manager. c) load the pre-counted cash on each cassette type, in accordance with a breakdown thereof in denominations, and ensures that the correct denominations are in the correct cassette and then return the cassette to its proper position jointly with Customer Service Officer; CATS Procedure | 201
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 d) input the correct loading for each cassette in the ATM (monitor), e) Ensure the status of the rejected cassette/purge bin and exit from the supervisory mode. f) Put the ATM in to its normal position—that is, where it says ―ATM in Service. g) Ensures whether all the keys are locked before leaving the area. h) Ensures the customer service officer-maker posts the cash loading amount in System, if loading falls on weekends or holyday the transaction shall be posted on the next working day, but the loading ticket shall be kept in the vault until posting. N.B. other issues related to ATM operation management shall be adhered as per E-payment procedure. Senior Branch Controller a) Makes a surprise check the balance of ATM Cash and the balance on ATM account. CATS Procedure | 202
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Commercial Bank of Ethiopia Decembe
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1.2 Definitions COMMERCIAL BANK OF
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Revised CATS Procedure Dec.20161

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