Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
c) Opens the ATM door and return the switch to out-off service mode
(supervisory mode)Jointly with The Senior Customer Service Officer-
Cash;
d) Loads the pre-counted cash on each cassette type, in accordance with a
breakdown thereof in denominations, and ensures that the correct
denominations are in the correct cassette and then return the cassette to
its proper position Jointly with Senior Customer Service Officer-Cash.
e) Inputs the correct loading for each cassette in the ATM (monitor)
f) Checks and monitors ATM cash balance from the ATM cash Account to
replenish it before it gets totally depleted.
g) Arranges and schedules for cash reloading in weekend and holiday.
h) Balances the Cash in the ATMs before reloading.
i) Checks the status of the rejected cassette/purge bin and take appropriate
action and exits from the supervisory mode.
j) Puts the ATM into its normal position—that is, where it says ―ATM in
Service.
k) Ensures whether all the keys are locked before leaving the area.
l) Posts the cash loading amount by front in SYSTEM, if loading falls on
weekends or holyday the transaction shall be posted on the next working
day, but the loading ticket shall be kept in the vault until posting.
The Senior Customer Service Officer-Cash
a) Withdraws cash from vault in the presence of the Customer Services
Manager.
b) Open the ATM door and return the switch to out-off service mode
(supervisory mode) with the Customer service manager.
c) load the pre-counted cash on each cassette type, in accordance with a
breakdown thereof in denominations, and ensures that the correct
denominations are in the correct cassette and then return the cassette to
its proper position jointly with Customer Service Officer;
CATS Procedure | 201