Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 d) Ensures that the cash stamp/brand is kept together with the petty cash in the box and that the cash box is locked with a key; and she or he was provided with and/or that its combination code has been locked and transferred to the vault. 10.4.15 Handling of Branch cash vault and ATM safe key and Combination The Customer Service Manager and the Senior Customer Services Officer-cash of the branch are responsible for keeping the dual lock keys of the ATM safe and Cash Vault. In case of, the dual lock is a combination and a key; the combination shall be handled by the Customer Service manager and the physical key by senior customer service officer-cash. Customer service Manager a) Receives opened Vault or ATM Safe and make change the combination by himself and keep confidential for himself; b) Writes combination code, vault type and other particulars on Combination code reporting format and sealed in White envelope sign on the sealed part. c) Inserts the envelope on a small size kaki envelope, sealed the kaki envelope, stamp on the sealed part and write ‘Private and confidential’ and send to the respective district manager. d) He/she shall not hand over the combination code instead make the taking over person to change to her/his own combination code by giving opened vault or ATM safe when hand over her/his duty. e) Changes the vault combination code to mitigate unforeseen events periodically. CATS Procedure | 199
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 In case of the dual lock is two physical keys the procedure stated above shall apply for senior customer service officer –cash, too. Senior Customer Service Officer-Cash a) Receives the vault key against her/his signature on the Key register. If the vault is a new one the duplicate key must be submitted to district operation manager as a reserve; b) Transfer of Key from one customer service Manager to another must be handled by handing and taking key registration and signing on it. 10.4.16 Handing and Taking over vault cash When one of the custodian of branch’s vault temporarily rotates or permanently replaced i.e. The Manager Customer service or the senior customer service officer, the following should be performed; a) Vault Cash counting shall involve the concerned taking over and handing over staff member/s in addition to the remaining dual custodian/if any b) Cash working paper sheet which display all the cash in vault shall be filled and signed by the taking and handing over staff members c) The senior branch controller /branch controller shall witness the counting and proper handing and taking over cash as per this procedure ;and d) Combination keys shall be changed and proper handing and taking over strong room keys shall be performed per the procedure. 10.4.17 ATM Cash handling within a branch The Customer Service Manager a) Monitors ATM cash status, and ensures timely cash lodgment to the ATMs. b) Ensures cash replenishments on holidays, weekends and working hours. CATS Procedure | 200
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Revised CATS Procedure Dec.20161

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