Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
10.4.10 Exchange of Coins
a) For the exchange of coins, the Customer Services Officer will receive in the
morning coins in bags with different denominations from the Senior
Customer Services Officer and authorize the till transfer for acceptance.
b) The Customer Services Officer shall examine the tag on the coin bags and the
lead used for packing the coin and counts the coins with a coin-counting
machine to ascertain the correctness of the amount thereof.
c) The Customer Services Officer should balance the coins during lunchtime and
at the day-end closing and hand over to the Supervisor the equivalent thereof
in Birr notes.
10.4.11 Sorting Table
a) A detailed record must be kept by the Senior Customer Services Officer for
recording cash denominations received from the Customer Services Officers.
b) Regardless of their denominations, all Birr notes must be sorted, counted and
wrapped, in collaboration with the Customer Services Officers and Cash
Office attendant;
c) Wrapped Birr notes should be impressed by a cash stamp and signed by both
the Counter and the Verifier or by the Senior Customer Services Officers.
d) The Table Master (customer service officer) should make sure that the total
of the cash surrendered by the Senior Customer Services Officer-cash, as
recorded in the ‘Till to Till Transfer’, agrees with that of the cash sorted and
held in the Table.
e) After balancing, the Table Master (Customer Service Officer) in charge will
have to deliver the cash, according to its denominations, to the Senior
Customer Services Officer and shall make a ‘Till to till transfer’.
CATS Procedure | 195