Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
c) The shapes and sizes that these remnant Birr notes take on from some fire,
rodents and other blights are varied and numerous. Not many patterns may
be devised and shaped to illustrate each of them. The NBE has, however,
devised eleven patterns against which we should try to compare and
determine the values of the mutilated and damaged Birr notes presented for
redemption. Their samples are forwarded to all CBE’s branches under a
separate cover. If a branch, nonetheless, happens to come across Birr notes
whose shapes do not have any semblance to any of the eleven patterns
referred to above, they are requested to refer them to the NBE.
10.4.9 Exchange of Birr Notes
a) For the exchange of Birr notes, the Customer Services Officer will receive
from the Senior Customer Services Officer a fixed amount of physical cash in
different denominations, preferably small denominations, and through the
system.
b) The Customer Services Officer shall count the cash she or he is provided with
in front of the Senior Customer Services Officer. If an additional amount of
money is needed for exchange, the Senior Customer Services Officer shall
provide the cash against through the system.
c) The customer service officer shall authorize the ‘Till transfer’ on the system
as acknowledgment of the receipt of cash.
d) The Customer Services Officer will exchange big Birr notes received from the
public into Birr notes of smaller denominations and vice versa and posts on
the system.
c) At the end of the cash operations, during lunchtime and at the day-end
closing, the Customer Services Officer will have to surrender the cash in her
or his hands to the Senior Customer Services Officer-cash in different
denominations and shall make a ‘Till to Till transfer’ .
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