Revised CATS Procedure Dec.20161

Recommendations

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 Service Manager. g) Cash Office attendant Office boys/girls should never be left alone to wrap the Birr notes without the supervision of either the Customer Services Officer or the Senior Customer Services Officer. h) All Customer Services Officers should be occasionally requested to deposit fresh specimens of their respective signatures and initials in duplicate. The original must be kept by the Senior Customer Services Officer/Cashier and the duplicate should be passed on to the Branch controller/Checker so that she or he will keep it in her/his custody. The frequency for obtaining such specimens is left to the discretion of the Senior Customer Services Officer/the Branch Manager. iii. Birr Notes that are in Bad Conditions a) Birr notes that are in bad physical conditions should be kept separately, according to their denominations, segregated from the Birr notes that are still in good condition. Any mutilated or damaged Birr note should be withdrawn from circulation and kept together with the other Birr notes that are like it so that it may not be re-issued by mistake. However old, every time a Birr note of a certain denomination reaches 100 in number, it should be counted, verified and wrapped and treated like all other bundles of new Birr notes. After all the counting, wrapping and signing is completed, however, a stamp should be affixed to each bundle, to both sides thereof, with a large rubber stamp marked “DETERIORATED” with bold letters, so that the stamping appears on the full length of the bundle. Once a bundle is obliterated with such a stamp, it is highly improbable that it could be issued again by mistake for circulation. b) The damaged or mutilated Birr notes presented at the counter of the Commercial Bank of Ethiopia for redemption of their value shall be treated by the guide line of NBE. CATS Procedure | 193
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 c) The shapes and sizes that these remnant Birr notes take on from some fire, rodents and other blights are varied and numerous. Not many patterns may be devised and shaped to illustrate each of them. The NBE has, however, devised eleven patterns against which we should try to compare and determine the values of the mutilated and damaged Birr notes presented for redemption. Their samples are forwarded to all CBE’s branches under a separate cover. If a branch, nonetheless, happens to come across Birr notes whose shapes do not have any semblance to any of the eleven patterns referred to above, they are requested to refer them to the NBE. 10.4.9 Exchange of Birr Notes a) For the exchange of Birr notes, the Customer Services Officer will receive from the Senior Customer Services Officer a fixed amount of physical cash in different denominations, preferably small denominations, and through the system. b) The Customer Services Officer shall count the cash she or he is provided with in front of the Senior Customer Services Officer. If an additional amount of money is needed for exchange, the Senior Customer Services Officer shall provide the cash against through the system. c) The customer service officer shall authorize the ‘Till transfer’ on the system as acknowledgment of the receipt of cash. d) The Customer Services Officer will exchange big Birr notes received from the public into Birr notes of smaller denominations and vice versa and posts on the system. c) At the end of the cash operations, during lunchtime and at the day-end closing, the Customer Services Officer will have to surrender the cash in her or his hands to the Senior Customer Services Officer-cash in different denominations and shall make a ‘Till to Till transfer’ . CATS Procedure | 194
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Revised CATS Procedure Dec.20161

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