Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
such pertinent information as to how the excess occurred as well as the
denominations and the other factors. This information should be
counterchecked against the statement of the concerned Customer Services
Officer.
ii. A Written Statement of the Customer Services Officer
The Customer Services Officer may recall the circumstance under which the
excess occurred and she/he may even recognize the claimant. This must be
included in the Customer Services Officer’s report, which should be critically
looked into.
iii. Receipt or a Payment Voucher in which the Excess is claimed to have occurred
If the denominations reflect the error made, the refund could be approved easily.
Besides, the document is essential to determine how much money was involved
at the time of the deposit or withdrawal in order for the excess to occur.
iv. Other Pertinent Circumstantial Evidence
All other factors that corroborate the claim may be considered, although it is
difficult to enumerate all of them here.
The Branch Controller and the Branch Manager should work out the
denominations of the excess. Deposit will be added on to the beginning cash
balance by denomination and withdrawals will be deducted in the same manner
to arrive at the denominations of the closing cash balance. This should be
performed without fail, and those who approve the refund of excesses will
consider such reports in their decisions.
v. Undertaking or Guarantee
If and when it cannot be completely proved that the excess belongs to the
claimant, but there are some reasons to support the claim, an undertaking or
guarantee should be obtained for paying back the money with interest thereon,
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