Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
ii. The name of the Customer Services Officer;
iii. The effort made to trace the discrepancy;
iv. The action taken to settle the discrepancy; and
v. Any other relevant facts.
d) The Branch Manager, or Customer Service Manager, should arrange the
whole cash, including the vault cash, to be checked and for a proper
investigation to be done thereon. And, whenever the cash indemnity account
of the concerned Customer Services Officer is insufficient to cover the loss
involved, appropriate action must be taken to balance the cash position.
e) All branches are required to send to the Customer Services Officer in their
respective District offices their cash-discrepancy reports (shortage or excess)
at the end of each quarter, regardless of the amount of money involved.
10.4.6 Refund of Excess Cash
a) A cash excess of up to Birr 10,000.00 has to be refunded to the rightful
claimant so long as the refund has been jointly approved by the Branch
Manager and Customer Service Manager.
b) The refund of an excess cash of over Birr 10,000.00, but less than Birr
50,000.00, has to be jointly approved by the concerned Branch Manager and
the District Manager.
c) The refund of an excess cash of over Birr 50,000.00 has to be jointly
approved by the process owner with the concerned District Manager.
d) At the time of approval, the following, among others, should be considered:
i. The Application of the Claimant
A request for such a refund should normally be lodged instantly. Unless a valid
reason has been given for the delay, such claims should not be entertained 15
days after the money was deposited. The claimant’s application must contain
CATS Procedure | 187