Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Sends the introduction letter to the branch, disclosing therein the name of
the Senior Customer Services Officer and her/his ID No.; and
c) Assigns a team leader to the van and entrusts her/him with the
responsibility of coordinating the work of the assigned senior officers.
The Senior Customer Services Officer-Cash (at Cash custody and issue)
a) Takes the letter to the branch and hands it over to the Senior
Customer Services Officer-Cash;
b) Receives the cash, counts it as well as the denominations thereof, and
ascertains that its amount and the breakdown of its denominations
agree with what is written on the handing and taking format , and
meticulously counts especially notes of Birr 50 and Birr 100—besides
carefully checking to make sure that the bundles made of Birr notes
that are below 50 are arranged in bricks; and
c) Takes the cash, escorted by the security guards assigned to escort it.
ii) Outlying branches
Upon receipt of the letter of request from the cash-dispatching branch, the NBE
Issue Account-Holding Branch shall do the following:
Customer Service Manager (At NBE Issue account holding branch)
a) Arranges a van that will transport the cash and the security guards who
will escort it;
b) Assigns a staff that will collect the cash;
c) Prepares a letter to the dispatching branch, disclosing therein the name of
the staff to whom the cash is to be surrendered—as well as her or his ID
No.;
d) All the letters that are to be written in connection therewith shall be
signed by Customer Service Manager/the Branch Manager and must bear
the seal of the branch;
CATS Procedure | 175