Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
10.2.2 Cash surrender to Cash custody and issue/ the NBE Issue Account-
Holding Branch
10.2.2.1. Responsibility of the branch
i. City Branches
The Customer Service Manager
a) Requests the Cash custody and issue for the collection the excess cash
through letter. the following issues must fulfilled:
i. The total amount of the money to be dispatched to the Cash Issue
ii.
iii.
and Custody and the breakdown of the denominations thereof;
The letter should be signed by Customer Service Manager/Branch
Manager; and
The letter should bear the stamp of the branch.
The Senior Customer Services Officer-Cash (at the branch)
a) Requests for the ID card of the Senior Customer Services Officer-Cash and
ascertains that its number is similar with the one that appears in the
letter;
b) Prepares Handing and taking over format for the total cash to be sent to
the NBE issue account-holding branch or Cash custody and issue,
indicating the breakdown of the denominations and signs on it;
c) Prepares the cash to be sent from the vault to Cash custody and issue, in
collaboration with Customer Service Manager;
d) Identifies the Senior Customer Services Officer-Cash (at the Cash custody
and issue) in charge on the file copy of the Handing and taking over
format which will be retained by the branch and makes her or him sign
on it to acknowledge receipt of the cash; and
e) Transfers the amount and denomination of cash to be dispatched to the
customer service officer-maker through the system together with a copy
of the handing & taking over format for posting.
CATS Procedure | 172