Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
The Customer Services Officer-Maker
a) Receives one copy of Handing and taking over format from Senior
customer service officer-cash;
b) Posts the transactions.
The Branch controller
a) Receives the handing and taking over form from the Customer Service
Officer-Maker;
b) Checks the transaction on the system;
II.
Outlying Branches
Customer Service Manager/Branch Manager
a) The outlying branches Sends tested message to Customer Service
Manager at the Issue Account-Holding Branch for urgent delivery of cash;
b) The Head of Insurance and Risk should be notified once a month, through
a report, of the cash shipment to, or from, the branches, so that she or he
will provide the necessary insurance coverage;
c) Authorizes the transaction.
The Senior Customer Services Officer-Cash (at a branch)
a) Follows the same procedure discussed herein above under the senior
customer service officer –cash for city Branches.
The Customer Services Officer/Maker
a) Follows the same procedure discussed herein above under the senior
customer service officer for city Branches.
The Branch controller
a) Receives the handing and taking over form from the Senior Customer
CATS Procedure | 169