Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
Customer Service Manager at Branch
a) Receives the bond coupons by denomination and sales receipts from
District office, register on stock registration book and hold under her/his
custody.
b) Assigns customer service officer - maker back office to handle bond
operation.
c) Delivers the bond coupons and sales receipt to customer service officer –
maker back office on customer request base.
d) Co-signs the bond sales receipt and puts stamp on the sales receipt form
e) Approves “bond coupon’s equivalent evidence/certificate” in customer
name for lost and mutilated coupons of the original bond (if any).
f) Approves the redemption for the right claimant’s as per the guide line.
g) Follows up the bond operation and the stock is balance
Customer Service Officer – Maker Back Office at Branch
a) Interviews the customer;
b) Advices the customer to deposit in cash or to fill the fund transfer form to
deduct from her/his account;
c) Receives the bond coupons by denomination & sales receipt form from
customer service manager;
d) Fills all appropriate data’s to the bond coupons & sales receipt form
e) Requests the customer to sign on bond coupon’s & sales receipt form and
sign on the sales receipt;
f) Forwards customer advice, bond coupon’s & sales receipt’s form for
customer service manager for co-signing;
g) Receives bond coupon’s & sales receipts from Customer Service Manager
after signed , Insert in to the system;
h) Delivers customer advice, bond coupon’s & customer copy of sales
receipt’s to the customer;
i) Balance bond sales and bond coupon issued;
CATS Procedure | 160