Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 d) ensures reports in relation to sales performance of bond coupons are collected, consolidated and forwarded to the concerned organs Bond Reconciliation Officer at Bond Reconciliation a) Collects from district offices and consolidate the overall sales performance of bond coupon; b) Prepares periodic reports that show the issued/distributed and stock of bond coupon. Bond Management Officer at Bond Reconciliation a) Receives bond coupons by denomination and sales receipts from Manager – Bond Operation Management b) registers on stock registration book and hold under his/her custody; c) hands over bond coupons by denomination and sales receipts to Addis Ababa district offices bond reconciliation officer by letting the officer sign on the bond coupon delivery register; d) balances the physical bond stock against the balance in the system or register book Bond Reconciliation Officer at District Offices a) Receives, for Addis Ababa city districts, the bond coupons by denomination and sales receipts from the bond operation management team and for outlying districts receives the coupons and sales receipts from DBE regional offices; b) Registers on stock registration book and hold under his custody; c) Receives bond request letter from Branches and hand over the bond coupons to the branch delegated person by the denomination requested and sales receipt and sign on the bond delivery format; d) Balances the stock and reports quarterly. CATS Procedure | 159
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 Customer Service Manager at Branch a) Receives the bond coupons by denomination and sales receipts from District office, register on stock registration book and hold under her/his custody. b) Assigns customer service officer - maker back office to handle bond operation. c) Delivers the bond coupons and sales receipt to customer service officer – maker back office on customer request base. d) Co-signs the bond sales receipt and puts stamp on the sales receipt form e) Approves “bond coupon’s equivalent evidence/certificate” in customer name for lost and mutilated coupons of the original bond (if any). f) Approves the redemption for the right claimant’s as per the guide line. g) Follows up the bond operation and the stock is balance Customer Service Officer – Maker Back Office at Branch a) Interviews the customer; b) Advices the customer to deposit in cash or to fill the fund transfer form to deduct from her/his account; c) Receives the bond coupons by denomination & sales receipt form from customer service manager; d) Fills all appropriate data’s to the bond coupons & sales receipt form e) Requests the customer to sign on bond coupon’s & sales receipt form and sign on the sales receipt; f) Forwards customer advice, bond coupon’s & sales receipt’s form for customer service manager for co-signing; g) Receives bond coupon’s & sales receipts from Customer Service Manager after signed , Insert in to the system; h) Delivers customer advice, bond coupon’s & customer copy of sales receipt’s to the customer; i) Balance bond sales and bond coupon issued; CATS Procedure | 160
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CATS Procedure | Commercial Bank of
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Commercial Bank of Ethiopia Decembe
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COMMERCIAL BANK OF ETHIOPIA Decembe
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1.2 Definitions COMMERCIAL BANK OF
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Revised CATS Procedure Dec.20161

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