Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
9.16 Handling Power of Attorney
Customers may give power of attorney to take care of their financial
transactions need.
Customer Service Manager
a) Receives original and one copy of power of attorney letter from the
agent/principal;
b) Interviews the customer the service he/she and checks the power of
attorney that gives the power to act the agent for the requested service by
referring court and court execution guide line of the bank;
c) Returns the original to the customer and forward the copy documents to
KYC Analyst for authentication. If she/he is satisfied that the power of
attorney shall have the power to get the service. However, if she/he is not
satisfied advice the customer to adjust her/his power of attorney or
forward the case to legal service for further advice;
d) Receives the authentication and forward the case to the concerned officer
to give the service if the power of attorney requested for a single
transaction;
e) Forwards the power of attorney to customer service officer-maker to
receive a signature, scan and attach to the account if the power of
attorney request for account operation; and
f) Receives the cancellation power of attorney from the principal and delete
the signature of the agent and cancel all accesses of the signatory, i.e. E-
Banking products in the case of power of attorney cancellation.
KYC Analyst
a) Receives the power of attorney from the Customer Service Manager;
b) Send the document to the issuing organ (Document authentication and
registration office or other organ having a power to that end) for
authentication; and
CATS Procedure | 155