Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
The Customer Service Manager
a) Makes sure that the letter of application form has the required
information;
b) Finds the transaction reference number and the remitter name from the
‘outstanding LMTS payable list’;
c) Sends the request to Customer Service Manager at Customers’ Accounts’
and Operations for LMTS security number by indicating the transaction
reference number and remitter’s name by stating his/her Outlook
address of the bank;
d) Places a ‘stop flag’ for payment restriction in the system until security
number is received from Customer Service Manager at Customers’
Accounts’ and Operations for;
e) Receives the security number from Customer Service Manager at
Customers’ Accounts’ and Operations for through CBE’s internal email
and communicate the customer; and
f) Releases the ‘Stop payment’ and approves the payment upon presence of
the customer.
The Customer Service Manager (at CATS-CPC)
a) Receives the request from Customer service Manager at originating
branch;
b) Searches the remittance by the reference number on the system and
check the particulars against the branch request and take the security
number.
c) Forwards the security number to customer service Manager at branch by
keeping its confidentiality through CBE internal email
CATS Procedure | 154