Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
The Customer Service Manager
a) Makes sure that the letter of application has the information required to
request for retransfer/cancellation and approve the payment to be
processed;
If the beneficiary does not collect her/his money transfer,
The Senior Customer Services Officer-accounts /Maker (at the back
office)
a) Generates a list of matured transactions from the System;
b) Forward the long outstanding item for write back to the branch manager.
c) When the write back proposal approved by the concerned organ transfer
to income by the system.
9.15 Handling of Lost LMTS Security number
When the remitter lost the LMTS Security number and reports the case to the
Branch for return or payment to the beneficiary, such request shall only be
presented to the originating branch.
The originating branch shall follow the following steps:
The Customer Services Officer-Maker (at the originating branch only)
a) Receives the customer’s letter of application form (referCBECATS105),
and forwards it to Customer Service Manager for processing;
b) Collects the service charge and provide the advice/the deal slip to the
customer; and
c) After getting the security number and approval of Customer Service
Manager, he/she will then pay to the remitter.
CATS Procedure | 153