Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
9.13 Amendment /Cancellation on LMTS
The amendment shall require the cancellation of the original message and
security number by paying the money back to the remitter and transfer new
message against the expense of the customer, if amendment is initiated by the
customer. Otherwise, the second transfer should be free of charge (refer form
CBECATS109)
If the error is made by the remitter, the originating branch shall follow the
following procedure.
The Customer Services Officer/Maker
a) Receives a letter of application and original customer advice (deal
slip) from the remitter and forwards it to the Customer Services
Officer/Checker for further checking;
b) Collects the required commission for amendment and give the deal
slip to the customer;
c) Upon receiving the verified letter of application from the Checker,
d) Writes ‘commission collected’ on the face of the customer application
form and signs on it;
e) Changes the status to ‘paid’ by using the security number (like a
payment in cash) and prepare a new LMTS message; and
f) Advises the customer to tell the new security number, test question
and answer to the beneficiary with confidentiality;
The Customer Services Manager
a) Checks the letter of application to make sure that it contains the
required information necessary to request an amendment on the
message;
CATS Procedure | 151