Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
she/he can no longer reproduce it; and
b) When a non-literate account holder becomes literate and, therefore,
desires to replace her/his thumb print with a written signature.
A service charge as per the terms and tariff of the bank shall be collected
when a customer changes her/his signature.
The following steps shall be followed;
The Customer Services Officer/Maker
a) Identifies the applicant/account holder;
b) Requests the customer to fill out the application form for a change of
signature;
c) identifies her/him on the application form in the presence of two
witnesses If the customer is not in a position to accurately reproduce
her/his previous signature;
d) Advices the customer to put on the space provided in the application
form three specimens of her/his new signature and a specimen of her/his
old signature in the presence of two witnesses;
e) Receives from Customer Service Manager the application form for a
change of signature, together with an ID card, after it has been approved
and sends it to the Checker for checking;
f) Receives the application form for a change of signature, together with an
ID card, from the Checker, after checking it;
g) Attaches the application form for a change of signature with the letter of
application for opening the account and sends them to the Customer
Services Officer/Checker; and
h) Replaces the old signature that has been entered into the system by
scanning the new signature given by the customer, based on the
application form for a change of signature.
The Customer Services Manager
CATS Procedure | 149