Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
a) Checks the contract is filled complete, signed by the customer, by the
bank signatory and two witnesses.
b) Signs on the contract and forwards to Customer Service Manager for
custody
9.11.3 Safe deposit box visiting
The Customer Service Manager
a) Receives the customer and identifies him/her against the mandate file
kept for the purpose;
b) Issues visiting format to be filled by the customer and verify the customer
against his signature and details ;
c) Checks whether the customer have the appropriate key to open the safe
deposit box ;
d) Ensures the customer have concluded rental payment and if otherwise
collect the rental payment from the customer account ;
e) Escorts the customer to the safe deposit box and leave her/him for an
average of 15 minutes with safe deposit box ;and
f) Signs and file the vising sheet in the mandate file
9.12 Request for Changing Signature
Frequent changes of signature must, whenever possible, be discouraged. At
times, however, customers have valid reasons to change their signatures. The
Bank will have to, therefore, attend to their requests. To that end,
nonetheless, a customer should be required to fill out the standard
application form prepared for this purpose (refer form CBECATS008).
An account holder may request for changing her or his signature for either of
the following two reasons:
a) When there is a difference in her/his signature from that of the one
she/he had signed at the time of opening her/his account and feels that
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