Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
g) Gives the safe deposit box keys and Customer safe deposit box ID against
her/his signature.
h) Keeps the contract, the debit advice for rent collected and the credit
advice for deposit for Safe Deposit Box guarantee in a separate mandate
file and Customer visit sheet;
i) Identifies the customer by her/his Safe Deposit box customer ID and his
personal ID When the customer visits his/her Safe Deposit box;
j) Ensures the customer signs on Visit form and open the dual lock by the
bank key and leave to the customer to open her/his box by her/his key;
k) Locks the safe deposit box from the bank side when the customer’s visit
ends; and
l) Takes action as per the contract agreement if the annual rent not
collected inform the customer by the address
The Customer Services Officer/back Maker
a) Debits of the applicant’s account, then signs and forwards same to
Customer Service Manager the annual rent and deposit for Safe deposit
box key guarantee as per the terms and tariff of the bank;
b) Forwards the advices to Customer Service Manager.
The Senior Customer Services Officer-account
a) Sets a standing instruction in the system for collecting safe box rent
annually;
b) Follows-up monthly unexecuted standing instructions due to insufficient
fund in connection with safe box rent and informs the Customer Service
Manager to take action as per the contract agreement.
The Branch Controller
CATS Procedure | 147