Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
court is made.
9.11.3 Safe deposit box rental commencement
Whenever a customer wishes to have a Safe Deposit Box, the customer
should maintain an account in the Branch. She/he should be interviewed by
Customer Service Manager and should be requested to complete the
standard agreement designed for this purpose (refer Form CBECATS007);
The Customer Service Manager
a) Deals with the customer and assists on the preferred size of the safe
deposit box and advice the customer about the agreement and how to
use the box, such as to:
i. Put a checklist inside the box listing all its contents.
ii. Keep a copy of this list at home and update it as needed.
iii. Clarifies about items prohibited for deposit in the safe Deposit box
as stated in safe deposit box agreement.
iv. Assure the closure of the safe deposit box and retrieval of its
content after each visit.
v. Inform that unpaid rent for one year will be listed as unclaimed by
the bank. They can be broken, opened and the contents removed
and sold;
b) Requests the customer to fill out the application form and to sign the
contract designed for the purpose and retain the photocopy of the ID;
c) Forwards the necessary documents to the Customer Service Officer
Maker at the back;
d) Signs on the safe deposit box contract.
e) Prepares the Safe deposit box customer ID.
f) Registers the safe deposit ID and particulars on the register book.
CATS Procedure | 146