Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
to the Director-Management Information Services (MIS) and shall be handled
in the following manner;
The Customer Service Manager- (at Customers’ Accounts and
Operation)
a) Receives the letter of request from Director-CATS-CPC;
b) Requests MIS to search the account to be blocked on the system and
identify account maintaining branch for online branch and circularizes
the letter of request to branches for further action for non-networked
branches;
c) Instructs the specific branch(s) to lock the amount and informs the
customer that her/his account has been blocked by indicating the
reason(s);
The Customer Service Manager- (at Branch)
a) Follows the procedure stated under specific branch Upon receiving the
request from CATS-CPC (a-f except c and d);
9.10 Ticket and Mandate file documentation
Senior Branch Controller or Branch Controller
a) Files the tickets in an arrangement that can be referred easily.
b) Files opening documents and mandate file by account number.
c) Ensures the documents are requested by the standard request form
(refer form CBECATS204) designed for this purpose when ticket or files
are needed for reference
d) Hands over the documents against signature of the customer service
manager/Branch manager on the register.
e) Follows-up on the return of the document as early as possible.
CATS Procedure | 144