Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
designed for the purpose (refer form CBECATS011)
9.8 Customer account Balance Confirmation
Customer account Balance confirmation shall be requested by the account holder or
by court order, or where such authority vested to any organ by proclamation.
i. When the customer authorize to give a balance for their external auditors
the account maintaining branch Senior Branch Controller will check the
balance and communicate the Customer Service Manager/Branch
manager to confirm the balance.
ii. When a customer requests to write a balance confirmation to a third
party, the previous day ending balance shall be confirmed by any
networked branch by stating in their letter the account number and the
account holding branch. The current date balance however shall exceed
or equal to the previous day balance; and the letter shall state the word
‘the balance can be withdrawn any time’; and
iii. When the balance confirmation is requested by person other than by
account holder or signatory, it should be treated by the account holding
branch.
9.9 Blocking
An amount could be blocked from a particular account or the account itself could be
fully blocked if and when the customer lodges a request for blocking, or based on a
court’s ruling to that end, or any other organs having a power to block account by
law, or as collateral of a loan to be extended to her or him.
i. When blocking request is lodged to specific branch
The following steps shall be followed:
The Customer Service Manager (at branch)
a) Receives a letter of instruction from the customer/ legally authorized
CATS Procedure | 142