Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
and reviews its proper presentation and content carefully (Refer
Form:CBECATS106)
b) Interviews the account holder who has expressed her or his desire to give
a standing instruction and forwards the instruction to customer service
officer maker for signature authentication; and
c) Forwards the standing instruction to the Senior Customer Services
Officer-accounts for further action.
The Senior Customer Services Officer-Accounts
a) Enters all the relevant information of the standing instruction into the
system prepared for the purpose and keeps same under a box file with
her/him, so as to take the appropriate action thereon on the specified
date; and forward the standing order form to the branch controller;
b) Notifies the account holder about it immediately if there is no sufficient
funds in her/his account to cover the amount.
The Branch Controller
1 Receives and Cheques the relevant information in the standing order
form is properly incorporated in to the system.
9.7 Issuance of Bank Statement
Senior Customer Service Officer – Accounts
a) Issues a bank statement upon the request of account holders in the form
of either soft (PDF form) or hard copy by collecting the service charge as
per the terms and tariffs of the bank. The account holding branch or any
other networked branch shall issue bank statement to account holders/
signatories.
b) In case of the standing order in provision of periodic bank statement
through customer’s email ,the customer shall fill application format
CATS Procedure | 141