Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
iv. date on which the cheque was dishonored and frequency of
؛cheque drawing dishonored
v. amount of money stated in the dishonored cheque
vi. reference number of dishonored cheque
vii. name of beneficiary and
viii. the action taken by the bank.
c) Receive from the NBE or from CBE branches list of closed account due to
mal-operation.
d) Updates the mal operation database on the system.
e) Scans the delinquent list and send to districts by email in order to
forward to non-networked branches under the district.
f) Requests from Management Information Service (MIS) whether the
names reported as delinquent by NBE or CBE branches have account in
CBE Branches.
g) Communicates the concerned branches maintaining the account in the
name of the delinquent customer to close the account and report to CATS-
CPC based on the reply of MIS.
9.6 Customers’ Standing Instructions
It is a cardinal principle of the banking industry that all customers’
instructions must be given in writing and signed by the account holder
/signatories. Once a standing instruction has been received from a customer,
it will remain valid for an indefinite period of time unless the customer, or
the account holder, gives an instruction, in writing, for the cancellation
thereof.
The customer has to pay the service charge set for each transaction of a
standing instruction as stipulated in the terms and tariff, if it is paid in cash.
The Customer Service Manager
a) Receives a signed letter of standing instruction from the account holder
CATS Procedure | 140