Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 is located in another city, the following procedure shall be adhered. However, if the account holding branch and the branch where the Cheque is presented for payment is located within the same city, the insufficient Cheque return slip shall be issued by the account holding branch. Customer Service Managers at the Account Holding Branch and Paying Branch a) The branch that received the Cheque for payment shall scan and send through the bank’s internal email or any other available ways to the account holding branch; b) When the account holding branch receives the message shall follow the steps stated above for insufficient Cheque handling. c) The account holding branch shall write a letter that confirms the balance is insufficient to cover the Cheque to the branch (that received the Cheque for payment) signed by the CSM/Branch Manager, by putting the branch round stamp and scan and then replies by branch outlook. d) The branch that receives the Cheque for payment upon receiving the confirmation from the account holding branch will give to the payee the “Cheque returned slip” (by stating insufficient fund and by affixing a round stamp). Customer Service Manager- at Customer Account and Operation (CATS- CPC) a) Shall maintain the Dishonored Cheque Register. b) Dishonored Cheque Register shall at a minimum include the following particulars: i. name and address of the bank and its branch dishonoring a cheque ii. name, tax identification number and address of an account holder who issued a iii. Dishonored cheque CATS Procedure | 139
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 iv. date on which the cheque was dishonored and frequency of ؛cheque drawing dishonored v. amount of money stated in the dishonored cheque vi. reference number of dishonored cheque vii. name of beneficiary and viii. the action taken by the bank. c) Receive from the NBE or from CBE branches list of closed account due to mal-operation. d) Updates the mal operation database on the system. e) Scans the delinquent list and send to districts by email in order to forward to non-networked branches under the district. f) Requests from Management Information Service (MIS) whether the names reported as delinquent by NBE or CBE branches have account in CBE Branches. g) Communicates the concerned branches maintaining the account in the name of the delinquent customer to close the account and report to CATS- CPC based on the reply of MIS. 9.6 Customers’ Standing Instructions It is a cardinal principle of the banking industry that all customers’ instructions must be given in writing and signed by the account holder /signatories. Once a standing instruction has been received from a customer, it will remain valid for an indefinite period of time unless the customer, or the account holder, gives an instruction, in writing, for the cancellation thereof. The customer has to pay the service charge set for each transaction of a standing instruction as stipulated in the terms and tariff, if it is paid in cash. The Customer Service Manager a) Receives a signed letter of standing instruction from the account holder CATS Procedure | 140
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CATS Procedure | Commercial Bank of
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Commercial Bank of Ethiopia Decembe
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COMMERCIAL BANK OF ETHIOPIA Decembe
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1.2 Definitions COMMERCIAL BANK OF
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Revised CATS Procedure Dec.20161

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