Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
system; and
d) Incorporate into the system the necessary particulars from the cancelled
stop-payment order form to cancel the stop-payment order placed
previously; then signs and passes the documents on to the senior
customer service officer-accounts for co-signing.
The Senior Customer Services Officer-accounts
a) Co-signs on the letter of request for cancellation of the stop-payment
order;
The Branch Controller
a) Receives the documents from the CSM and checks them to make sure that
they comply with the rules and regulations of the Bank and then files
them.
9.5.4 Insufficient Fund Cheques
There are instances where a customer could make an honest error in her/his
bookkeeping. Such a customer could have Cheque(s) that is/are deposited in
her/his account and not cleared or returned. She or he could also have local or
foreign transfers, or an approved loan not credited to her/his account due to the
incompleteness of various internal operations, the pertinent procedures of the Bank,
etc. These instances could be considered to be acceptable excuses for the customer
for issuing insufficient fund Cheque s. In general, however, it is quite easy to
determine if a customer is knowingly issuing insufficient fund Cheque s.
To properly control insufficient fund Cheques;
i. The branch shall take the following action as appropriate (as per the NBE
Directive No SBB/64/2016 );
1. record the incident for the first time in the Dishonored Cheque Register;
and restricted all debit (outgoing) transactions against this account until
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