Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Advices the staff, entitled for cash indemnity, to fill the account opening
form and Checks whether it is properly filled out and signed;
c) Takes the customer’s finger print through the Bio-metrics device.
d) Opens the account in the system by using the customer Id created in the
branch or other CBE branches and appropriate product code.
e) Writes the system generated account number on the application form.
f) Writes her/his name and signs on the application form on the space
provided thereof—that is, where it says “Name and signature of the
Maker”—and forwards all the documents submitted to her or him to the
Customer Services Officer/Checker for checking and co-authorization.
The Customer Services Officer/Checker
a) Makes sure that the account-opening documents are properly prepared
and the opened accounts are authentic;
b) Authorizes the account opening and Co-signs on all the account-opening
documents;
c) Returns to the Customer Services Officer/Maker the opening application
form; and
d) Checks and authorizes the scanned signatures; and Passes onto the
Branch Controller the opening documents—that is, the application form.
The Customer Service Manager/Branch Manager
a) Checks the account opening documents against the system and ensure the
account is appropriately opened, the product code and the account has a
posting restriction and inform the Senior Customer service officer-
Account the account number for payroll updating.
b) Receives a request of cash withdrawal from Customer Service Officer
Maker/Senior Customer Service Officer – Cash when cash shortage is
evidenced by audit report;
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