Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
9.1.1 Payment from Inactive saving accounts
Customer Service Office – Front Maker
a) Receives the passbook and withdrawal voucher from the customer and
checks if the account is inactive, forward the customers and pertinent
documents to the customer Service Manager
b) Checks the account is properly filled out—that is, the date on which it
was withdrawn, the name of the account holder, the amount of money in
both words and figures, the account number and the signature of the
account holder appear on it; and shall make the customer to put her/his
thumb print on the Bio-Metric device for system verification;
c) Checks the word ‘ok being inactive’ and signature of the customer service
manager appear on the face of the withdrawal voucher;
d) Requests the customer to present a renewed ID and retain the photo
copy, and identify the customer at the back of the withdrawal voucher;
e) Identifies the customer against the scanned photo and authenticates the
signature of the customer on the voucher against the scanned signature
and posts the transaction, recording the denomination on the system,
and put his Customer Service Officer stamp at the face of the withdrawal
voucher;
f) Forwards the documents to customer service manager for authorization
regardless of the amount;
g) Returns the passbook , ID Card and pay the amount to the customer; and
h) Forward the documents to the branch controller.
Customer Service Manager/Branch Manager
a) Receives a withdrawal voucher and passbook with ID cards, interviews
the customer and approves the withdrawal by writing the word ‘ok for
being inactive’ on the face of the withdrawal voucher and forward the
document to customer service officer; and
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