Revised CATS Procedure Dec.20161

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COMMERCIAL BANK OF ETHIOPIA December 1, 2016 8.5 For Lost Bankers’ Cheque Approving Organ For Lost But Not Expired Bankers’ cheque /CPO/ For Lost And Expired Bankers’ cheque /CPO/ For Expired But Not Lost Bankers’ cheque /CPO The Branch Manager or Customer Service Manager Up to Br. 10,000 Up to Br. 20,000 Face Value of Bankers Cheque/CPO/ District Manager Above Br. 10,001 Above Br. 20,001 CATS Procedure | 123
COMMERCIAL BANK OF ETHIOPIA December 1, 2016 9. OTHER ISSUES RELATED TO OPENING, COLLECTION AND PAYMENT 9.1 Handling of Inactive Accounts i. Current and savings accounts, which remain idle or dormant with no movement for a period of six and twelve consecutive months respectively, shall be changed by the system to “Inactive accounts,” regardless of their balances; ii. Inactive current accounts with a balance of less than Birr 500.00 are subject to service charges as per the terms and tariff semi-annually; iii. Accounts that carry balances of below the amount of the charge will be closed as part of the collection of the service charges thereon; iv. The customer service manager at the account holding branch can change the status from inactive to active when all the following requirement are fulfilled; a) The customer presents renewed and valid ID and requests for activation of his/her account; b) The customer adequately explains about the previous transactions ;and c) Minimum of four transactions in the last half six months are conducted, excluding interest transactions. v. Withdrawal from Inactive saving account can be effected at any online branch whereas withdrawal from inactive demand deposit account shall only be entertained at the account holding branch only. When entertaining withdrawal from inactive saving account, the following conditions shall be fulfilled; a) The customer service manager should interview the customer in person; b) Retain the photocopy of the customer’s ID; and c) The customer presents his/her passbook; CATS Procedure | 124
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Revised CATS Procedure Dec.20161

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