Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
purchaser,
f) Encloses any other additional supporting documents as and when
necessary;
g) Keeps the digital photocopy of the entire document at the branch and
forwards the letter of the request for refund and the original documents
to the pertinent approving organs, if it is beyond the branch’s limit of
approval;
h) Forwards the approved customer’s request to Customer Service officer–
Maker for payment if a request is received by the branch for the refund of
expired but not lost instruments, the customer has to fill an undertaking
format prepared for this purpose.
i) Cosigns the payment ticket and approve the transaction on the system
j) Inform Customer Accounts and Operation Manager in writing the loss of
the Bankers’ cheque /CPO/for future reference.
The Customer Service officer– Maker
a) Receives the approved customer’s request from customer service
manager and originate the necessary ticket for payment:
b) Collects the service charge as per the terms and tariffs of the bank before
effecting payment
c) Identifies the customer and let the customer sign on the back of the ticket,
if the customer is an individual and requested payment in cash; sign and
send the document for cosign and approval;
d) Sign, Post the transaction and sends the document for approval and
cosigning
e) Pays the customer in cash or in case of corporate customer/organization,
the proceeds of the Bankers’ cheque /CPO/shall be credited to an
account;
CATS Procedure | 117