Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Informs in writing the issuing branch to stop the Bankers’ cheque, if the
request is lodged to the paying branch ;
c) the issuing branch in any case shall stops the instrument when receiving
the request either from the branch or the customer by waving stop
payment charge in the system; However the service charge shall be
collected separately per the term and tariff of the bank ;
d) Receives consent from the payee to safeguard its interest; and also
receive undertaking from the purchaser in case of any future
eventualities, if the applicant is the purchaser.
e) Receives undertaking to safeguard the interest of the Bank in case of any
future eventualities if the applicant is the payee,
f) Encloses any other additional supporting documents as and when
necessary;
g) Keeps the photocopy of the entire document at the branch and forwards
the letter of the request for refund and the original documents to the
pertinent approving organs, if it is beyond the branch’s limit of approval;
h) Forwards the approved customer’s request to Customer Service officer–
Maker for payment if a request is received by the branch for the refund of
expired but not lost instruments, the customer has to fill an undertaking
format prepared for this purpose.
i) Cosigns the payment ticket and approve the transaction on the system
j) Inform Customer Accounts and Operation Manager in writing the loss of
the Bankers’ cheque /CPO/for future reference.
The Customer Service officer– Maker
a) Receives the approved customer’s request from customer service
manager and originate the necessary ticket for payment:
b) Collects the service charge as per the terms and tariffs of the bank before
effecting payment
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