Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
Customer Service Officer-Maker
a) Receive the endorsed and approved Bankers’ cheque /CPO/ and
undertaking form from the Customer Service Manager;
b) Identify the customer and post on the system by using the proper menu
and Pay to the purchaser or payee whichever is applicable;
c) Forward to the branch Controller for checking;
The Branch controller
a) Receives the Bankers’ cheque /CPO/ from the Customer Service Officer-
Maker;
b) Ascertains all the particulars on the Bankers’ cheque /CPO/against on the
system, the proper endorsement of the Bankers’ cheque /CPO/and Check
the transaction is passed using the correct Bankers’ cheque
/CPO/number.
c) Files and Keeps the payment ticket under her/his custody.
7.5.3 Payment of a Lost Bankers’ cheque
a) When a Bankers’ cheque /CPO/is lost, the customer shall report in writing
to the issuing or paying branch in which the customer maintains an account;
7.5.3.1. For lost but not expired Bankers’ cheque
The Customer Service Manager (at the issuing or paying Branch in
which the customer maintains an account)
a) Receives application request from the payee or the purchaser in writing;
that the request has been signed by her or him, or sealed with an official
stamp, if the request was lodged by an organization;
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