Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
The Branch controller
a) Receives the Bankers’ cheque /CPO/ from the Customer Service Officer-
Maker;
b) Ascertains all the particulars on the Bankers’ cheque /CPO/against the
system, the proper endorsement of the Bankers’ cheque /CPO/and Check
the transaction is passed the correct Bankers’ cheque /CPO/Number.
c) Files and Keeps the payment ticket under her/his custody.
7.5.2 Payment of Expired Bankers’ cheque
Bankers’ cheque /CPO/may be presented after the expiry date by the purchaser or
the beneficiary due to various reasons. Request for refund of the Bankers’ cheque
/CPO/kept in the hand of the purchaser shall be entertained. However, the
presenter shall additional letter of requesting stating valid reason for the delay.
During this time the following procedure shall be adhered by the originating branch
only:
Customer Service Manager
a) Interviews the customer for the reasons of the delay of the Bankers’
cheque /CPO/for more than six months and check the proper
presentation and genuineness of the Bankers’ cheque /CPO/for refund
and make her/him to sign on the back of the Bankers’ cheque;
b) Checks whether the Bankers’ cheque /CPO/is Outstanding or Not. If the
Bankers’ cheque /CPO/is outstanding, make the customer fill out the
undertaking letter and sign on it;
c) Forwards to Customer Service officer for the credit of her/his account or
for refund in cash.
d) Authorizes the payment transaction;
CATS Procedure | 113