Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Ascertains all the particulars on the LMTS-application form and LMTS
payment ticket are identical and check the customer sign on the LMTS
payment ticket and application; and check the transaction on the system.
c) File and Keeps the payment ticket under her/his custody.
7.4 Payment Foreign Remittance Transfer
Foreign Remittance transfers originated by various money transfer organization
(MTO) shall processed per the payment guideline of each MTO and the following
procedure
The Customer Services Officer/Maker (at the front office)
a) Receives the filled our customer’s application form (use the standard
format designed for specific MTO or use FORM CBECATS112) and
Beneficiary’s ID from the customer;
b) Log into the MTO’s application using the Security Number and cross
check the beneficiaries’ name, Remitter name, Test question and
answer(if any), and amount against the system data and the beneficiary’s
ID card;
c) Enters the customer’s address, the ID card’s number, the name of the
issuing organization or office, the date on which it was issued and
generate the ticket from the system and makes the customer signs on it
(the ticket);
d) Cross sell deposit products to the beneficiary to retain the customer and
the whole and part of the transfer ;
e) Takes the customer thumb print in the presence of two witness one from
the bank officers and the other from the customer side, if the customer is
blind; If the customer is unable to present a witness from his side the
Customer Service Manager/Branch Manager shall sign as a witness and
the Customer Service Officer affixing thereto a rubber stamp that reads
CATS Procedure | 110