Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
b) Log in to the system using the Security Number and cross check the
beneficiaries’ name, Remitter name, Test question and answer, and
amount against the system data and the beneficiary’s ID card;
c) Enters the customer’s address, the ID card’s number, the name of the
issuing organization or office, the date on which it was issued and
generate the ticket from the system and makes the customer signs on it
(the ticket);
d) Cross sell deposit products to the beneficiary to retain the customer and
the whole and part of the transfer ;
e) Takes the customer thumb print in the presence of two witness one from
the bank officers and the other from the customer side, if the customer is
blind; If the customer is unable to present a witness from his side the
Customer Service Manager/Branch Manager shall sign as a witness and
the Customer Service Officer affixing thereto a rubber stamp that reads
“Signed before me.”
f) Effects payment to the beneficiary/payee after authorization; otherwise,
the transaction should be directed to the Customer Service officer–
Checker or customer service Manager, based on her or his authorization
limit; f the amount to be paid is within her/his payment-authorization
limit,
The Customer Services Officer-Checker/Customer Service Manager
a) Receive customer ID, LMTS payment application, Print out and makes
sure that the transaction is correct and authorize, co-signs on the cashpayment
ticket with in her/his authorization limit.
The Branch controller
a) Receives the LMTS payment ticket from the Customer Service Officer-
Maker;
CATS Procedure | 109