Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
c) Acts as witness when blind customers unable to present a witness;
d) Receives payment request of customers who are unable to physically
come to branches due health problem and other difficulty; Assign
Customer Service officer maker, branch controller and Customer Service
officer checker/ Customer Service Manager per the approving limit; and
advise the assigned team to make sure that the customer is conscious,
able to sign in front of witnesses from the customer’s side, and follow the
normal payment procedure thereof expect that of the venue and the
sequence activities.
The Branch Controller
e) Receives the withdrawal voucher from the Customer Services Officer-
Maker as soon as the transaction completed;
f) Ascertains the proper completion of the voucher—that is, makes sure
that the date on which it was written, the name of the account holder, the
account number, the amount of money in both words and figures and the
signature of the account holder appear on it;
g) Makes sure entries are passed on to the appropriate account, that the
initials and the stamp of the Customer Services Officer/Maker are put on
the withdrawal voucher;
h) Files the withdrawal voucher after ascertaining their correctness and
keeps
7.3 Payment against Local Money Transfer
LMTS payment originated by any branch or through E-banking channels shall be
paid to the beneficiary at any networked branch even within the same city.
The Customer Services Officer/Maker (at the front office)
a) Receives the filled out LMTS payment form (refer FORM CBECATS107)
and Beneficiary’s ID from the customer;
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