Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
scanned signature;
h) Verifies the data related with Anti-Money Laundry is properly inputted in
the system before authorization;
i)
j) Forwards the documents for referral to the concerned Customer Services
Officer-Checker/Customer Service Manager if the amount of money to be
paid is above her/his payment-authorization limit;
k) Posts the transaction and pays the specified amount of money on the
withdrawal voucher to the account holder by recording the
denominations into the system, depending on the customer’s preference
after the transaction authorized.
l) Affixes the stamp of the Customer Services Officer on the face of the
withdrawal voucher and initials on both the voucher and the passbook;
m) Delivers the passbook to the customer, together with the requested cash;
n) Passes the voucher to the Branch Controller, immediately after the
transaction has been completed ;
o) Balances her/his cash at half day and end of day closing against the
pertinent data on the system and surrenders it to the Senior Customer
Services Officer-cash.
The Customer Services Officer-Checker
a) Checks the correctness and genuineness of the transaction and responds
to the referral based on the payment-authorization limit given to
him/her;
b) Verifies the data related with Anti-Money Laundry is properly inputted in
the system before authorization;
The Customer service Manager/Branch Manager
a) Checks the correctness and genuineness of the transaction and responds
to the referral based on the payment-authorization limit given to him/her
b) Approves customers’ request to withdraw without passbook;
CATS Procedure | 107